Terms & Conditions

Welcome to f888, Bangladesh's trusted online gaming destination. These Terms & Conditions govern your use of the f888 platform, including all games, betting services, promotions, and related features made available to registered users. These terms form a legally binding agreement between you and f888, and it is your responsibility to read and understand them fully before registering an account or placing any bet.

f888 reserves the right to modify, update, or amend these Terms & Conditions at any time without prior notice. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. We encourage all users to review these terms regularly to stay informed of any updates.

Acceptance of Terms

By registering an account, logging in, or otherwise accessing any part of the f888 platform, you confirm that you have read, understood, and agree to these Terms & Conditions in their entirety. If you do not agree with any provision contained herein, you must immediately cease using the platform and close your account.

These Terms & Conditions should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, all of which form part of the overall agreement between you and f888. In the event of any conflict between documents, these Terms & Conditions shall take precedence unless otherwise expressly stated.

Eligibility Requirements

To register and use the f888 platform, you must satisfy all of the following eligibility criteria at the time of registration and on an ongoing basis throughout your use of the service:

• You must be at least 21 years of age (21+ only). f888 strictly prohibits use by minors.
• You must be a resident of or located in a jurisdiction where online gaming and betting activities are not prohibited by applicable law.
• You must register using your own accurate personal information. Creating an account on behalf of another person is strictly prohibited.
• You must not already have an existing account with f888. Only one account per individual is permitted.

f888 reserves the right to request documentary evidence to verify your eligibility at any time. Failure to provide such documentation may result in suspension or permanent closure of your account and forfeiture of any associated funds.

Account Registration & Security

When registering for an f888 account, you are required to provide complete and accurate personal information, including your full legal name, date of birth, valid contact details, and a secure password. You are solely responsible for maintaining the confidentiality of your login credentials.

KYC Verification

In accordance with our Know Your Customer (KYC) policy, f888 may require you to submit identity verification documents before processing withdrawals or as part of routine security checks. Required documents may include:

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months)
• Source of funds documentation where required by our compliance team

Account Security

You are responsible for all activity conducted through your account. If you suspect any unauthorised access or security breach, you must notify f888 support immediately at [email protected]. f888 shall not be held liable for any losses arising from your failure to maintain account security.

Deposits & Withdrawals

f888 supports a range of secure, locally recognised payment methods to ensure fast and convenient transactions for our Bangladeshi players. All financial transactions are processed in Bangladeshi Taka (BDT) unless otherwise specified.

Deposit Policy

Deposits are credited to your account immediately upon successful processing. The minimum deposit amount and any applicable limits are displayed at the time of transaction. f888 currently accepts the following local payment methods:

• bKash — Bangladesh's most popular mobile financial service, widely used across Dhaka, Chittagong, and all major cities.
• Nagad — the government-backed digital financial service available nationwide.
• Rocket (Dutch-Bangla Bank) — a trusted mobile banking solution accepted on our platform for seamless fund transfers.

Withdrawal Policy

Withdrawal requests are subject to identity verification and compliance checks. Processing times may vary depending on the chosen payment method and account verification status. Please note the following conditions:

• All pending wagering requirements associated with bonuses must be fulfilled before a withdrawal can be approved.
• Withdrawals will only be processed to accounts and payment methods verified in the player's name. Third-party withdrawals are strictly prohibited.
• f888 reserves the right to impose withdrawal limits or request additional documentation where suspicious activity is detected on an account.

Bonuses & Promotions

f888 offers a range of promotional bonuses to both new and existing players, including welcome bonuses, reload bonuses, free spins, and special seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, and Eid. All bonuses are subject to the following general conditions:

• Each bonus offer is subject to specific wagering requirements (rollover conditions) that must be met before any associated winnings can be withdrawn. The applicable rollover multiplier is stated clearly on each promotional page.
• Bonuses are non-transferable and cannot be exchanged for cash unless their wagering requirements have been fully satisfied.
• f888 reserves the right to modify, cancel, or withdraw any promotional offer at any time without prior notice, particularly in the event of suspected abuse or violation of these terms.
• Only one bonus may be active per player at any given time unless explicitly stated otherwise in the promotion's specific terms.

Players found to be abusing bonus offers — including through the use of multiple accounts, collusion, or systematic exploitation of promotional mechanics — will have their bonuses voided and their accounts suspended pending investigation.

Responsible Gaming

f888 is committed to promoting responsible gaming practices among all users. We recognise that gambling, while a form of entertainment, can become problematic for some individuals. For this reason, we strongly encourage all players aged 21 and above to set personal deposit limits, session time limits, and self-exclusion periods where needed. Players who feel that gambling is negatively impacting their lives are encouraged to reach out to our support team at [email protected] for confidential assistance.

f888 strictly prohibits access to minors (under 21 years of age). If you believe a minor has accessed or is using our platform, please contact us immediately. We reserve the right to carry out age verification checks at any time and to close accounts where age requirements cannot be confirmed.

Prohibited Activities

The following activities are strictly prohibited on the f888 platform. Engaging in any of these activities may result in immediate account suspension, forfeiture of funds, and potential legal action:

• Using automated bots, scripts, or artificial intelligence tools to gain an unfair advantage over other players or to manipulate game outcomes.
• Engaging in any form of money laundering, fraudulent transactions, or the use of stolen payment credentials on the platform.
• Colluding with other players to manipulate the outcome of any game, bet, or tournament on the f888 platform.
• Creating multiple accounts in order to claim bonuses more than once, circumvent bans, or otherwise abuse the platform's promotional structure.

Limitation of Liability

To the fullest extent permitted by applicable law, f888 and its affiliates, directors, employees, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of funds, loss of data, or interruption of service. f888 makes no warranty that the platform will be uninterrupted, error-free, or free from viruses or other harmful components.

f888 does not guarantee continuous, uninterrupted access to the platform. Scheduled maintenance, server downtime, or technical issues outside our control may temporarily affect platform availability. We will endeavour to communicate planned downtime in advance wherever possible.

Intellectual Property

All content on the f888 platform — including but not limited to logos, graphics, software, text, game interfaces, promotional materials, and the overall site design — is the exclusive intellectual property of f888 or its licensed third-party providers. You may not reproduce, distribute, modify, create derivative works from, or publicly display any content from this platform without prior written consent from f888. Any unauthorised use of f888's intellectual property will be subject to legal action.

Amendments to These Terms

f888 reserves the right to update, revise, or replace these Terms & Conditions at any time. When material changes are made, we will update the 'Last Updated' date at the bottom of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of the f888 platform following the posting of any changes constitutes acceptance of those changes. It is your responsibility to check this page periodically for updates. If you do not agree with any changes, you must stop using the platform and close your account.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable laws. Any dispute arising out of or in connection with these terms that cannot be resolved informally through our support team should be referred to binding arbitration. f888 is committed to fair and transparent dispute resolution processes for all users. For any complaints or disputes, please contact us at [email protected] and our team will aim to respond within 72 hours Bangladesh Standard Time (BST, UTC+6).

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our team is available to assist you. Please reach out to our customer support team by email at [email protected]. Our support team operates around the clock, 24/7, to ensure players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all of Bangladesh receive timely assistance.